News SaaS Browser: How TrueCX Uses AI to Transform Contact Center Agent Training and Validation
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Maria Edington
VP of Marketing at TrueCX
Maria Edington has spent the last six years at the intersection of contact centers and AI—leading teams, scaling GTM strategy, and redesigning QA and coaching for the real world (and real agents). Now at WizeCamel, she’s bringing sharp strategy, sharp wit, and serious love for the folks behind the headset.
Articles by Maria Edington
News Blog Gamify This: 7 High Impact Call Center Training Activities That Boost Effectiveness
Discover 7 high-impact call center training activities that use modern tools to boost engagement, improve performance, and make learning stick.
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Blog The LED Coaching Light: A Contact Center Coaching Tool that Actually Works
Discover the LED Coaching Light—an actionable, 3-step method for effective contact center coaching that improves agent performance in under 5 minutes. Ideal for busy supervisors.
Read moreTrueCX delivers independent performance intelligence for the conversational economy.
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