Train agents with lifelike phone simulations, before the first real call

Everyone hates mock calls. Classrooms don’t scale. TrueCX gets agents training in 48 hours
— with realistic phone conversations that sound and feel like the real thing.

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Virtual customer simulation representative illustrating AI-driven call center training.
“Bad Training is Expensive. TrueCX flips the equation.”
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$30-40k

Cost to replace a single
burned-out agent.

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60% attrition

Most agents quit in
their first 60 days.

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10x ROI

For every 100 agents
trained.

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48 hours

Go live in just two days —
no IT lift required.

Skip the Shadowing.
Start the Doing.

Forget awkward roleplays and unreliable mock calls. With TrueCX, every new agent steps into realistic customer conversations from day one — without typing up your top performers.

Traditional training relies on shadowing and mock calls, which tie up senior agents and limit how many learners can engage at once.

With TrueCX, agents dive into lifelike, unscripted conversations with our intelligent Virtual Customer (IVC), practicing objections, empathy, and process flow just like they would on a live call.

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Listen

Focus on a specific moment from a call to ground the feedback

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Encourage

Reinforce one strength that the agent should keep doing

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Training That Adapts With You.

About the team

TrueCX keeps onboarding fresh, adapting to real conversations and evolving customer needs.

Our AI-powered platform continuously updates training content based on real-world inputs, making it easy to reflect new product launches, policy changes, or seasonal call patterns. When your frontline shifts, your training shifts with it.

Keep the Agents you hire

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Practice makes people stay.

When agents feel ready, they’re more confident, more capable, and more likely ot stick around.

60% of contact center attrition happens within the first 60 days. That’s not a talent problem — it’s a training problem. Agents leave when they’re overwhelmed, underprepared, and unsupported.

TrueCX combats early burnout by building real readiness before agents take their first live call. Agents enter the floor already having “felt” the job — the pressure, the objections, the outcomes —in a risk-free environment.

Training that feels like phone calls — because it is

TrueCX doesn’t just improve training — it replaces it. Agents don’t just click through scripts or shadow other reps. They hear real objections, speak real responses, and build real muscle memory before ever taking a live call.

“Honestly? This makes everything we’ve been doing look outdated. My team is begging me to get this in place.”

– EVP, Call Center Operations

Jerry Helfer

Training Manager, National Contact Center

There are no late bloomers in call centers. With TrueCX, we know within days who’s going to make it to the floor — and who lacks the skills to keep up.

Built by people who’ve been there

TrueCX was founded by operators, engineers, and researchers who’ve spent decades inside contact centers and AI labs. From running customer service teams to building enterprise-grade platforms, our team understands what it takes to train agents.

About the Team

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