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AI System Certification

You're Deploying AI Agents. Who's Testing If They Actually Work?

TrueCX certifies conversational AI before, during, and after launch using true-to-life virtual customers.

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How AI System Certification works

1

You bring the AI agents and automations

Whether you use voice agents, chatbots, IVRs, and/or copilots—TrueCX works with any conversational AI solution.

2

We build realistic scenarios and start measuring

We build Intelligent Virtual Customers (IVCs) trained on your unique use case. IVCs interact with your AI systems across the situations that matter most.

3

You deploy certified AI with confidence

Conversational AI escalations, troubleshooting, compliance, and handoffs are all tested, and your customers experience working AI on day one.

Test your systems before your customers do. Deploy knowing what works.
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What AI System Certification gives you

Independent validation before deployment

Don't become the next AI failure headline. Test your conversational AI with an independent third party before customers and agents feel the pain.

Independent validation

True vendor evaluation

We don't let car manufacturers grade their own crash tests, or food companies self-certify their safety standards. Why should AI vendors measure their own performance? Get independent evaluation that shows what's really happening.

Vendor evaluation

Issue mitigation before launch

QA is difficult and manually testing every edge case isn't scalable. IVCs probe the scenarios that matter—frustrated customers, multi-step troubleshooting, compliance situations, unusual requests, and failed handoffs—giving you automated stress-testing at scale.

Issue mitigation

Continuous monitoring after launch

AI systems degrade over time. Language models drift. Edge cases emerge. Run evaluations on your schedule to catch performance drops before customers tell you something's broken.

Monitoring

Objective AI solution comparison

Choosing an AI vendor means sorting through noise, promises, and polished sales demos. We test competing solutions using identical scenarios focused on what your business actually cares about, giving you apples-to-apples comparison based on real performance, not pitch decks.

AI comparison

Audit-ready documentation

Regulators need data? Compliance needs evidence? Investors want proof? Every IVC interaction creates an audit trail showing exactly what your AI does, how it performs, and where risks exist.

Audit-readiness

Join the private beta

AI System Certification is in limited release. We're working with select enterprises to validate conversational AI before deployment and prove what vendor dashboards hide.

Join the waitlist
Join the private beta

Early adopters get:

  • Priority access to AI system certification services

  • Custom test scenarios for your industry and use cases

  • Detailed performance reports and audit documentation

  • Direct input on evaluation criteria and scoring

  • Preferred pricing

Who we're looking for:

CX leaders, AI product owners, and operations teams deploying conversational AI at scale—especially those evaluating multiple vendors, launching customer-facing automation, or needing compliance documentation.

Why vendor demos & self-assessment aren’t enough

Here's why you need independent certification:

AI System Certification Vendor Demos & Self-Assessment Internal QA Teams
Who's evaluating Independent third party Vendor grading themselves Your team (limited resources)
What gets tested Edge cases, compliance, failures Happy paths, best-case scenarios What you have time to manually test
When it happens Before launch + continuous One-time demos Spot checks when possible
Comparison across vendors Standardized scenarios Each vendor uses different metrics Hard to compare apples-to-apples
Scale Unlimited scenarios Limited to what vendor shows Limited by team capacity
Documentation Audit-ready trails Vendor-selected highlights Depends on process

Frequently Asked Questions

How does AI System Certification actually work?
Intelligent Virtual Customers (IVCs) are optimized through thousands of hours of real conversations with humans, and continue to improve over time. They interact with your conversational AI systems—voice agents, chatbots, IVRs, copilots—using realistic customer scenarios. We measure what actually happens: resolution quality, customer effort, empathy, compliance adherence, and where handoffs fail. You get objective performance data before and after deployment.
What AI platforms do you work with?
All of them. We're platform-agnostic—whether you're using custom-built solutions, major vendors like Google CCAI or Amazon Lex, or emerging providers. If customers can interact with your AI systems, then IVCs can test it.
Can you help us choose between AI vendors?
Yes. We test competing platforms using identical scenarios focused on what your business cares about most. You get an apples-to-apples performance comparison based on real interactions, not sales pitches.
What scenarios do you test?
We start with your common customer requests, then layer in edge cases, compliance scenarios, frustrated customers, multi-step troubleshooting, and AI-to-human handoffs. You control the focus—we can target specific workflows or test comprehensively across your entire AI system.
How long does certification take?
Initial testing can be completed in days. We use your existing FAQs, policies, and knowledge bases to create realistic scenarios quickly. Then, continuous monitoring runs on whatever schedule you need—weekly, monthly, or triggered by AI updates.
Do we need to give you system access?
No. IVCs interact with your AI systems exactly like your customers do—through your public-facing channels. No backend access, no integrations, and no security risk. We test what real customers experience.
Is AI System Certification secure?
Yes, AI System Certification is secure. We're SOC 2, ISO 27001, and HIPAA compliant.
Will our competitors know we're using AI System Certification?
IVCs are indistinguishable from real customer interactions. Any data collected is used solely for your evaluation and documentation. We don't share results with competitors or use your data to benchmark others without explicit permission.
What happens if our AI systems fail certification?
You will get detailed reports showing exactly where performance breaks down and what needs fixing. Certification is about giving you the data you need to improve your customer experience.
How much does AI Systems Certification cost?
Pricing is based on evaluation scope and frequency. Early adopters get preferred pricing. Contact us for a quote based on your specific AI systems and testing needs.
When is AI Systems Certification available?
AI System Certification is in limited release now. We're working with select enterprises before broader launch. Join the waitlist to be considered for early access.
One system. Complete visibility.

TrueCX delivers independent performance intelligence for the conversational economy.

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