# TrueCX

> TrueCX delivers independent performance intelligence for the conversational economy. Using Intelligent Virtual Customers (IVCs), AI that interacts with systems exactly like real customers do, TrueCX validates human agent readiness, certifies conversational AI before and after deployment, and benchmarks competitive performance using real interaction data rather than surveys or sampling.

TrueCX was founded in 2024 by CEO Lonnie Johnston to close the gap between what enterprises deploy and what actually works. The platform evaluates humans, AI agents, and full conversational journeys continuously and at scale across voice, chat, and digital channels. Reported customer outcomes include up to 30% QA score improvement, 50% reduction in handle time, ramp time cut from six months to 30 days, and 10x ROI. TrueCX is SOC 2, ISO 27001, and HIPAA compliant. Contact: hello@truecx.com.

## Products

- [Intelligent Virtual Customers (IVCs)](https://truecx.com/products/intelligent-virtual-customer): AI customers that hold unscripted, true-to-life conversations with human agents to validate readiness before the first live call. Deploys in 48 hours through existing phone systems with no integrations. Produces performance data on soft skills, accuracy, compliance, and resolution quality.
- [Experience Intelligence](https://truecx.com/products/experience-intelligence): Continuous, independent measurement of resolution quality, customer effort, empathy, and compliance across real interactions. Secret-shops the customer experience across voice, chat, and digital, with competitive industry benchmarking. Currently in private beta.
- [AI Agent Validation](https://truecx.com/products/ai-agent-validation): Independent, third-party testing of conversational AI such as voice agents, chatbots, IVRs, and copilots before, during, and after launch. Platform-agnostic, requires no backend access, and produces audit-ready documentation. Currently in limited release.

## Company

- [About Us](https://truecx.com/about-us): Company mission, the three core use cases (train agents, certify AI, benchmark competitors), founding story, and leadership team.
- [Resources](https://truecx.com/resources): News, insights, and articles.
- [Careers](https://truecx.com/careers): Open roles at TrueCX.
- [Book a Demo](https://truecx.com/get-demo): Request a demo or join the product waitlist.

## Optional

- [Privacy Policy](https://truecx.com/privacy-policy)
- [Terms & Conditions](https://truecx.com/terms-and-conditions)
- [LinkedIn](https://www.linkedin.com/company/truecxofficial/)