Maria Edington

Maria Edington has spent the last six years at the intersection of contact centers and AI—leading teams, scaling GTM strategy, and redesigning QA and coaching for the real world (and real agents). Now at WizeCamel, she’s bringing sharp strategy, sharp wit, and serious love for the folks behind the headset.

TrueCX Training Hub

Gamify This: 7 High Impact Call Center Training Activities That Boost Effectiveness
ByMaria Edington August 22, 2025August 22, 2025

Let’s be honest: too many call center training sessions feel like death by PowerPoint. Agents sit politely through hours of…

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TrueCX Training Hub

The LED Coaching Light: A Contact Center Coaching Tool that Actually Works
ByMaria Edington August 19, 2025August 19, 2025

The LED Coaching Light: A Contact Center Coaching Tool that Actually Works Imagine Laura, a busy frontline supervisor in a…

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