Lonnie Johnston

Announcements | Blog Post

WizeCamel Rebrands as TrueCX to Launch a New Gold Standard for Measuring Customer Experience
ByLonnie Johnston December 10, 2025December 10, 2025

TrueCX introduces Experience Intelligence, which uses lifelike virtual customers to measure and improve customer interactions across every channel. Fairview, Texas…

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Blog Post

3 AI-Powered Tactics to Streamline Recruiting, Onboarding & Training
ByLonnie Johnston July 18, 2025July 29, 2025

From Hire to High-Performer: 3 AI-Powered Tactics to Streamline Recruiting, Onboarding & Training It starts with a flood. You post…

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TrueCX Training Hub

3 AI Coaching Prompts Every Call Center Trainer Should Steal
ByLonnie Johnston July 15, 2025July 17, 2025

3 GPT Prompts That Make Your Call Center Onboarding More Efficient Onboarding takes time, and not just in the classroom….

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