VoC / VoE Program Assessment & Strategy
TrueCx’s detailed assessment measures the effectiveness of your current Voice of Customer & Voice of Employee programs. This includes the quality of the VoC/VoE analytics, the broadness of your VoC/VoE listening capabilities, and how effective it ties into all other CX programs.
Customer Journey Mapping
Proper Customer Journey Mapping creates a vital and powerful visual representation of the journey your customers take with your brand, services and products. With Customer Journey Mapping, you can identify crucial analytical measuring points, and evaluate attitudes and emotions that affect your customers’ impressions and decisions.